SME (Subject Matter Expert)– Collections (AR-O2C)

About Ramboll

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Ramboll in India

Ramboll has more than 1800+ experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.

SME (Subject Matter Expert ) – Collections (AR-O2C) will be responsible for managing end-to-end Accounts Receivable processes with a primary focus on collections, cash flow optimization, customer account management, and reducing overdue receivables. The role requires strong knowledge of the AR lifecycle, cash application, account reconciliations, dunning processes, and collection reporting while partnering with global stakeholders to improve working capital performance.

Key Responsibilities

• Manage end-to-end Accounts Receivable (AR) and Order-to-Cash (O2C) processes.
• Drive collection activities to achieve monthly and quarterly cash collection targets.
• Monitor customer aging and prioritize collection efforts to reduce past-due balances and DSO.
• Execute and manage automated and manual dunning processes for overdue accounts.
• Analyze delinquent accounts and recommend appropriate collection strategies.
• Collaborate with other parts of Finance like Business finance, Project Controllers, Local F&A & Project Managers.
• Perform customer account reconciliations and resolve unapplied cash and payment discrepancies.
• Support cash application activities, including cash posting, remittance validation and unidentified cash resolution.
• Ensure accurate allocation of customer payments against open invoices.
• Review AR aging reports and prepare collection of performance dashboards and reports for Local F&A.
• Investigate root causes of payment delays and implement corrective actions.
• Support month-end closing activities related to AR, Collections, and Cash Application.
• Drive process improvement initiatives and support automation within the O2C function.

• 7–8 years of experience in Accounts Receivable, O2C, Collections, and Cash Application processes.
• Strong understanding of the complete AR lifecycle from Billing to Cash Collection and Reconciliation.
• Hands-on experience in:
  • Collections Management
  • Dunning Process
  • Cash Application
  • Customer Reconciliations
  • Account Reconciliations
  • Collection Reporting and Analytics
• Excellent understanding of collection metrics and KPIs.
• Experience working on ERP platforms such as SAP, Oracle, JDE, PeopleSoft, or similar systems.
• Advanced Microsoft Excel skills include Pivot Tables, XLOOKUP/VLOOKUP, reporting and data analysis.
• Excellent verbal and written communication skills with global customers and stakeholders (German would be an added advantage).
• Experience working in a Shared Services or Global Business Services environment preferred.

Preferred Qualifications

• B. Com / M. Com / MBA (Finance) or equivalent.
• Experience in international collections across Nordic, US, EMEA, or APAC regions.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.

What we can offer you

• Investment in your development
• Leaders you can count on, guided by our Leadership Principles
• Be valued for the unique person you are.
• Never be short of inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company

Work at the heart of sustainable change

Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential.

Equality, diversity, and inclusion are at the heart of what we do

We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process.
All your information will be kept confidential according to EEO guidelines.  

Ready to join us?

Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc.

Thank you for taking the time to apply! We look forward to receiving your application.