Operational and strategic guidebook for disturbances

Contact

Jukka-Pekka Pitkänen

Global Spearheads Director, Smart Mobility
T: +358 40 738 4190

Services we provided

Disruptions in railway operations due to weather, infrastructure failures, or other unexpected incidents must be anticipated by railway operators. Reaction and reporting procedures are important to consistent and reliable operations; however, communications to passengers have not necessarily been a priority in many systems.

Ramboll assisted the Finnish railway operator with developing an integrated guidebook to instruct information center operators how to react and communicate changes in scheduled rail operations to their customers. Improved and consistent information provision procedures strengthen the quality and opinion of public transport by passengers, and help to minimize frustration and misinformation caused by unexpected disruptions.

Value added for the customer

Improves the quality and level of service of the public transport trips made by train.

Ramboll Group A/S

Ramboll Group A/S
Hannemanns Allé 53
DK-2300 Copenhagen S
Denmark
Tel: +45 5161 1000
Fax +45 5161 1001

Mail: info@ramboll.com

Danish CVR numbers

Danish CVR numbers

Ramboll Group
10160669

Rambøll Danmark
35128417

Ramboll Energy
35128417

Rambøll Management Consulting
60997918

Other sites

Other sites